first, read the support website at https://support.goodip.network. Perhaps your question is already answered there.
if you have purchased a dongle and have a problem, you can open a helpdesk ticket at https://helpdesk.goodip.network (*)
Use this forum/community website https://community.goodip.network to start a new discussion.
(*): An answer to your helpdesk ticket is guaranteed if you have purchase a GoodIP Dongle. In other case, we will do our best effort to help you.